Open new memberships, new accounts, and new loans and process loan and account transactions for retail and business members. Use needs based sales approach, ask questions to uncover ways to meet members' financial needs with additional HVCU products and services. Refer members to appropriate business partners based on member needs and capture interactions using the custom

Accurately complete all types of account transactions requested by members by following organizational processes and procedures. This includes processing negotiable instruments, accurate end of day proof and handling large volumes of cash. Provide courteous prompt service and proactively identify member needs, recommend solutions to meet needs and refer members to HVCU pl

Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed. Responsible for handling la

Accurately complete all types of account transactions requested by members by following organizational processes and procedures. This includes processing negotiable instruments, accurate end of day proof and handling large volumes of cash. Provide courteous prompt service and proactively identify member needs, recommend solutions to meet needs and refer members to HVCU pl

Responsible for the engagement and development of branch staff to drive branch goal attainment and ensure high quality service to members through successful implementation of our consultative, needs based selling approach. Conduct business development activities in the branch market. This includes proactive outreach to existing members, prospects and COIs and attending co

Accurately complete all types of account transactions requested by members by following organizational processes and procedures. This includes processing negotiable instruments, accurate end of day proof and handling large volumes of cash. Provide courteous prompt service and proactively identify member needs, recommend solutions to meet needs and refer members to HVCU pl