Establish and track the clients' progress as they move from step to step through our implementation process. Customer Centric Focus with an ongoing desire to meet the needs of our customers both internally and externally. Organize and lead client implementation meetings to ensure schedule adherence, including the Implementation Kick off Meeting that starts our implementat

Responsible for reporting and analysis of digital platforms and marketing campaigns against a holistic set of KPIs and benchmarks Lead the deployment and analysis of A/B tests and targeted experiences focused on improving conversion rate, while evangelizing a test and data driven culture across the organization Create, implement, and test tracking tags Build and maintain

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS) Provide guests with water, coffee/tea, and bread service throughout the meal Bus used and unneeded dishes and glassware from guests tables to galley Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning Maintain the cleanliness

Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates Actively participate in meetings including the Manager pre cruise briefing Oversee the setting of assigned deck(s), including pack

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Greet guests and serve food and beverages in a timely fashion Accurately take orders and enter them into the point of sale system Maintain the cleanliness and safety of all common areas and service stations Participate in the celebration and entertainment experience of the

Provide exceptional hospitality to guests and coworkers as prescribed in RESPECT system. Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices. Provide prompt and consistent bar service to guests and servers throughout the cruise. Set up and break down bar stock and restock bar according to prescribed par specificat

Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Provide exceptional hospitality to coworkers and guests as prescribed in Our Service System (OSS) Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately. Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed. Test and document dish machine temperature and saniti

Responsible for buffet maintenance and replenishment. Responsible for running food from galley to appropriate buffet areas. Inspect food preparation areas, buffets, and service areas to ensure observance of safe, sanitary food handling practices. Receive and organize hot line food orders; portion, arrange, and garnish food for service Assist in routine cleaning of galley

Cruise Execution Manages front of the house staff, including recruitment, training, coaching/discipline, and retention. Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of front line staff, proper execution of food & beve

As the Master in Navigational Command, operates the vessel with due regard for proper Standards of Watch Standing and Wheelhouse Resources Management in accordance with the practice of good seamanship. Assign each crew member work appropriate for his classification Conducts Safety Meetings in conformance with Statue Cruises policy, to ensure a routinely efficient and safe

Ensures that onboard crew work and passenger environment is as safe and pleasant as possible. Supervises crew during vessel docking maneuvers. Oversees others in Housekeeping Chores and Maintenance Projects. Oversees vessel personnel follow safety procedures and work rules at all times. Stands Underway Watches as Helmsman or Lookout and performs other vessel navigational

Ensure safety and security of vessels and facility. Establishes effective communications between departments to assist in the coordination of vessel tasking. Ensuring that all vessel drills are conducted and logged in accordance with USCG and the companies' requirements. Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marin

Define requirements and specifications for current and new products Brings new products to market by analyzing proposed product requirements and product development programs; preparing return on investment analyses; establishing time schedules with engineering and manufacturing. Determines customers' needs and desires by specifying the research needed to obtain market inf

Remain true to and champion the RESPECT Service System and Code of Conduct. Safety First Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Ferries Safety Culture. Consider reliability and efficiency with regard to Company operations. Monitor river, vessel, and passengers to ensure safety during ferry operation. Pa