Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Reviews the work of the Collection Representatives on (negative accounts, restraints, bankruptcy, deceased and TruStage) and provides guidance to minimize errors and has the authority to direct staff to make the necessary corrections Reviews the daily and monthly posting of payments to members accounts to ensure the reps posted correctly Conducts collection calls on negat

Assists the Credit Union and Accounting Department by ensuring compliance with general accounting principles and adherence to governing rules and regulations by compiling and analyzing data and timely and accurate reporting. Reviews, reconciles, and posts activity to the general ledger Prepares daily, monthly, and quarterly reports Backs up other departmental staff as nec

Sells commercial loan products to prospects in an effort to meet or exceed annual production goal standards set for a Relationship Manager Submit call reports to AVP of Commercial Lending as needed or required Cross sells additional Suffolk Credit Union business and non business services as appropriate Presents business loan credit memos to the credit union's Management L

Analyze financial data related to loan requests. Evaluate loan documents to ensure accuracy and completeness. Perform risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific factors risk. Ensure Secondary Market Guidelines are met, or appropriate loan exception procedures are met. Record loan denials and specific basis f

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center Provides assistance to members and resolves member issues regarding accounts Researches and obtains solutions to member issues, questions or complaints Opens accounts for existing and potential new members Processes wire transfers and other tasks as needed Assi

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol

Responsible for promoting the sales and service culture and administration and efficient daily operation of a full service branch office, including operations, compliance, lending, product sales, member service, and security and safety. Oversees all branch employees through effective organizing, coaching, scheduling, counseling, appraising, and hiring and/or terminating,

Cultivate strong relationships with members by consistently using the prescribed sales process. Sell effectively by establishing relationships with members, finding their needs, and then offering appropriate solutions in a compelling way so the customer sees the value, understands the features and benefits, and purchased the solution. Build customer loyalty by providing a

Maintains an expertise on federal and state regulations and compliance trends, including but not limited to consumer banking regulations, mortgage lending regulations, and records retention rules. Researches and implements regulatory changes affecting compliance and risk and facilitates the implementation of actions to reduce risk and remain compliant. Updates regulation

Deliver stellar member service levels to all current and prospective members Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention and cross sell opportunities Ensure requests, complaints, and/or issues are researched and resol