Customer Service Associate -Mail Center Processing

Responsibilities:

Process mail through 4 stages: Inbound, Centralized, Outbound and Post Close.

Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc.

* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

* Demonstrate flexibility in satisfying customer demands in a high volume, production environment

* Consistently adhere to business procedure guidelines

* Adhere to all safety procedures

* Take direction from supervisor or site manager

* Maintain all logs and reporting documentation; attention to detail

* Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)

* Handle time-sensitive material like confidential, urgent packages

* Perform other tasks as assigned

* Provide backfill when needed

* Enter information daily into spreadsheets

* Identify charges and match

Minimum Requirements:

* Minimum of 6 months customer service related experience

* High school diploma or equivalent (GED) required

Qualifications:

* Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

* Excellent communication skills both verbal and written

* Willingness and availability to work additional hours if assigned

* Ability to effectively work individually or in a team environment

* Competency in performing multiple functional tasks

* Ability to meet employer's attendance policy

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