Related is seeking a dedicated Resident Manager to oversee the seamless operation of our Luxury Condo property in Flushing, Queens! In this role, you will ensure an unparalleled living experience for our discerning residents. If you're passionate about delivering exceptional service and thrive in a dynamic, high-end environment, we invite you to be a part of our esteemed team!

Building Information: Spectacular views. A stunning Fendi-designed lobby. Refined residences. Unparalleled offerings including an outdoor swimming pool, and a 260,000-foot rooftop garden and spa - everything you want is right here in this private sanctuary:

The Resident Manager is responsible, under the direction of the Regional/General Manager, to ensure the smooth operation of the building in compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing, Human Rights, and other local jurisdictional statutes. Responsibilities include:

Staff Supervision

• Responsible for the direct supervision of the site maintenance and operations team, and promotes a positive working environment through strong leadership and direction
• Recommends hiring, termination, discipline, suspension, promotion and/or rewards for staff members in accordance with all legal requirements, Related Management Company's EEO policies and procedures, with federal, state and local Human Rights/Civil Rights Statutes, and with the Americans with Disabilities Act regulations and/or Section 504 of the Rehabilitation Act of 1973, where applicable.
• Reviews and adds supervisory observations to the employees' performance self-evaluations, and establishes goals and objectives for successful performance.
• Performs subordinate reviews in accordance with RMC policy.
• Reviews and approves subordinate payroll.
• Approves overtime as needed.
• Provides ongoing training for staff.

Building Operations

• Responsible for all maintenance and repairs at the property.
• Assures that a responsible staff member is available to respond to emergency calls at all times.
• Service Request System
• Assures completion of all service request orders accurately, timely and in entirety.
• As a rule, resident-requested service orders should be completed within twenty-four (24) hours.
• Emergency repairs are addressed immediately, in particular when those situations may cause health and safety concerns to residents and/or staff, .

Product Presentation

• Performs an introductory walk-thru with new residents upon move-in. Provides instruction on the use of all facilities and appliances. After the resident has moved-in, he/she may be required to review the entire apartment checklist with the resident, provide instructions for the use of all facilities and appliances, and correct any problems
• Maintenance of Common Areas
• Responsible for the appearance and operations of all common areas and back of house, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds.
• Contracted Maintenance and Repair Services
• Solicits, reviews, and recommends third-party contracts when so directed by the Regional Manager, General Manager, or designee.

Compensation:

$80,000 - $85,000 + Discretionary Bonus

**On-Site Occupancy (Rent-Free 2 bedroom Luxury Unit)**

Benefits:

Local 32BJ Union Benefits (Medical, Vision, Dental)

#LUXNYFL

• 3+ years of Resident Management and supervisory experience in Luxury Property (Condos)
• Facilities/Operations experience with strong working knowledge of building systems
• Fluent in English and Chinese (required)
• Proficiently skilled in plumbing, electrical, mechanical, and basic construction
• Experience managing a Tenant Amenity Space
• Comprehensive knowledge of industry software systems
• Ability to effectively communicate with all levels of management; internally and externally
• Strong leadership, organizational and administrative skills.
• Team oriented and customer focused
• Must be able to prioritize and handle multiple tasks
• Working knowledge of Microsoft Office
• In-house knowledge of principles, practices and procedures a plus

WORKING CONDITIONS:

• On-call regularly, based on a pre-determined schedule or as directed by Regional Manager, General Manager, or designee
• Utilization of two-way radios; communicate with office answering service

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we've been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you're encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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