RSi Sr Analyst, Customer Success Center
Chicago, IL 
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Job Description

Innovate. Disrupt. Challenge. Grow. Work with the best.

IRI reinvents how people make decisions, take action and optimize performance by unifying technology, analytics and data. Our clients are among the largest, most respected and most innovative manufacturers, retailers, agencies and consultancies in the world, and they use our solutions and cloud-based leading technology platform to drive greater growth in their business. Our data is also used from Wall Street to The White House - by anyone who wants the most accurate and current market information.


We are not only a certified Great Place to Work, recognized leader in equality (with us, you always can bring your full self to work), and have a global firmwide commitment to diversity, equity and inclusion, we also achieve consistent year-over-year increases in customer satisfaction and business growth.

Flexible time off (yes, you read that right: we offer unlimited days off), a generous benefits package to meet your health, financial and wellbeing needs, and a hybrid work environment are just a few more reasons to join IRI.

We bring the sophistication, expertise and resources of a 40+ year-old global firm built on a history of innovation coupled with the grit, drive and mentality of an entrepreneurial startup. Our work matters, not just in the grocery aisle, but also in the economy at large.

But don't just take our word for it. As one of our clients who knows us well said, "IRI lives up to the hype."

Join us and be part of the next evolution of fueling industry growth, inspiring creativity and driving greater achievement for our employees and our clients. You can help us shape what comes next.

POSITION SUMMARY:

Working for Retail Solutions Inc an IRI company, this role is within in the Supply Chain Center of Excellence. The Customer Success Analyst is part of the Retail Solutions' Global Customer Success Team. The primary responsibilities include managing some of the world's largest consumer goods manufacturing companies, providing value-based services to our customers, assisting in our Software-as-a-Service (SaaS) applications, contributing to internal cross-functional projects and performing all other Customer Success Analyst related functions.

We focus on the moments that matter. From meaningful work and impact to continuous improvement, we challenge ourselves to grow both professionally and personally. You'll feel a true sense of connection and purpose in your work and will craft the direction of your career in a highly personalized way. No matter the department you join, you'll find yourself constantly growing and developing the skills of the future to deliver client growth. We believe in the undeniable strength that diverse people, culture, thought and skill bring to our business, our clients, our people and our communities. We are committed to nurturing a dynamic culture that embraces and celebrates openness, collaboration, creativity, equity, inclusivity and growth for all.

While we support customers across the globe, this role is unique in that 80% of your focus will be supporting one of our most strategic, global supplier programs alongside a highly experienced and talented team. You will succeed by ensuring prompt support, clear communications and driving escalations and projects within the responsibilities of the Customer Success Center. Ideal location is Dallas, TX, but other US based locations will be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Understand customer's business: services and deliverables, products, people
  • Support customer's day to day needs around reporting, troubleshooting and reacting in a timely manner
  • Develop and maintain strong internal and external customer relationships by deploying a direct, proactive communication strategy
  • Communicate updates to account management team including presenting KPIs and project statuses on a regular cadence
  • Define and regularly update dashboards and reporting used to monitor support performance
  • Align with global team members to ensure consistent experiences, visibility and team cohesion
  • Perform other customer success responsibilities as needed, including, but not limited to, data validation, user provisioning, training and projects
  • Serve as escalation point for other team members
  • Assist in new employee training program and development

QUALIFICATIONS:

  • Bachelor's Degree (preferably in Business)
  • 2-3 years' experience within the CPG and/or Retail industries
  • Strong verbal, technical and written skills
  • Advanced knowledge of Microsoft suite of applications, including PowerPoint, Word and Excel
  • Strong organizational and presenting skills
  • Salesforce and Gainsight experience is preferred

About Us

IRI is a fast-growing, leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, and financial services and media companies grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated into an on-demand, cloud-based technology platform, IRI is empowering the personalization revolution, helping to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers, collaborate with key constituents and deliver market-leading growth. For more information, visit .

Our Values

There are seven key values embedded in our DNA and that embody everything we do:

Integrity, Servant Leaders, Inclusive, Accountable, Disciplined, Entrepreneurial and Respect

Our Benefits
We offer a comprehensive benefit package (health, paid time off, 401(k), etc.) with additional unconventional offerings such as volunteer time off, flexible work arrangements, virtual doctor access, etc., along with the unrivaled benefit of working with our people - the best in the business.

We care about our IRI family and are committed to their wellbeing. Our benefit plan options reflect our commitment to provide resources that promote mental and physical health. With the opportunity to provide tailored benefits to your specific situation, offerings include:

Benefits Package

Financial Benefits

Work Life Benefits

+ Medical Coverage

+ Dental Coverage

+ Vision Coverage

+ Short Term Disability

+ Long Term Disability

+ Basic Life Insurance

+ Accidental Death and Dismemberment Insurance (AD&D)

+ Supplemental Life Insurance

+ Dependent Life Insurance

+ Voluntary Benefits (Critical Illness, Accident and Hospital Indemnity Insurance)

+ 401(k)

+ Flexible Spending Accounts

+ Health Savings Account

+ Commuter Benefits Program

+ Adoption Assistance

+ Educational Assistance

+ Flexible Time Off (exempt employees

+ Accrued Vacation Time (non-exempt employees)

+ Personal Time (non-exempt) employees

+ Paid Parental Leave

+ Family Medical Leave

+ Sick Time

+ Volunteer Paid Time Off

+ Employee Assistance Program (EAP)

Our Culture
We're thrilled we get to work on the most interesting business challenges facing the CPG and retail industries. We regularly uncover new "aha moments!" by closely collaborating with our colleagues and developing competencies centered around the following values: Integrity, Servant Leadership, Inclusivity, Accountability, Discipline, Entrepreneurship, and Respect.

IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster can we insert a link to the poster that works or is this line necessary? IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

#LI-DNI




IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to Talent.Acquisition@iriworldwide.com and let us know the nature of your request and your contact information.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2 to 3 years
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