Systems Administrator - NGDE
Springfield, VA 
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Posted 1 month ago
Job Description

Description

Job Description:

Leidos is seeking Senior System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This administrator will maintain the Next Generation Desktop Environment (NGDE) based on ForcePoint's Trusted Thin Client system. They will maintain the Distribution Consoles, clusters, and other back-end components for a multi-level thin client solution as well as troubleshoot connectivity for customers from thin clients, through systems, and to multiple disparate enclaves. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.


Primary Responsibilities

  • Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems.
  • Maintain the NGDE thin client back-end infrastructure and provide customer support for thin clients, Distribution Consoles, NGDE profiles, license files, routes and session connections.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
  • Support customer requirements in a 24/7/365 mission environment.
  • Update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel.


Basic Qualifications

  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience working as a Tier 2/3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
  • Knowledge of IC IT standards and best practices.
  • Experience troubleshooting issues in a growing environment.
  • Extensive experience with ForcePoint's Trusted Thin Client (TTC) system or similar Multi-level Security (MLS) systems
  • Extensive experience managing Distribution Consoles (DCs) in multiple cluster configurations
  • Experience managing license files to add/remove thin clients
  • Experience managing routes within clusters for remote users and new capabilities
  • Extensive experience troubleshooting connectivity issues between thin clients and DCs and DCs and separate domain resources
  • Experience implementing system patches and upgrades with minimal downtime to customers
  • Experience with log reviews, incident analysis, and identification of issue trends
  • Ability to manage time effectively
  • Strong oral and written communications skills.
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Experience with support ticket management systems using Service Now
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
  • Candidate must have a BS degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience.
  • US Citizenship is required.
  • TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.

Preferred Qualifications

  • ITIL Foundation certification

Pay Range:

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
8 to 12 years
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